Politique de remboursement

CHANGED YOUR MIND? THAT’S FINE.

If a piece isn’t quite yours, eligible BOMBÉ items may be returned or exchanged within 30 days of delivery.

Keep it unworn, unused, and in the condition it arrived in.

WHAT CAN BE RETURNED

To be eligible for a return or exchange, your piece must be:

unworn and unused
free from scratches, marks, perfume, makeup, or other signs of wear
returned in its original condition and BOMBÉ packaging
requested within 30 days of delivery
accompanied by your order number or proof of purchase

Items that don’t meet these conditions may not be accepted.

EARRINGS ARE FINAL SALE

For hygiene reasons, earrings are final sale and cannot be returned or exchanged for change of mind.

This does not apply where earrings arrive damaged, have a verified manufacturing fault, are different from what you ordered, or where consumer law provides a right that cannot be waived.

ARRIVED DAMAGED, FAULTY, OR NOT WHAT YOU ORDERED?

That’s on us.

If your piece arrives damaged, has a verified manufacturing fault, or is different from what you ordered, contact us as soon as possible through our contact page with your order number and clear photos of the jewelry and packaging.

Once reviewed, we’ll arrange the appropriate replacement, exchange, refund, or other resolution. BOMBÉ will cover reasonable return and replacement shipping costs when we sent the wrong item, your piece arrived damaged, or a manufacturing fault is verified.

HOW TO START A RETURN OR EXCHANGE

Contact BOMBÉ through our contact page before sending anything back.

Please include your order number, the item you want to return or exchange, and the reason.

Once approved, we’ll send you the return instructions and return address.

Do not send an item back without contacting us first. Returns sent without approval may not be accepted.

RETURN AND EXCHANGE SHIPPING

For change-of-mind returns, return shipping is the customer’s responsibility.

For change-of-mind exchanges, the customer is responsible for both the return shipping and the shipping cost for the replacement item.

We recommend using a tracked shipping service. BOMBÉ cannot be responsible for return parcels that are lost before reaching us.

REFUNDS

Once your return reaches us, we’ll inspect the piece before approving the refund.

If approved, BOMBÉ will process the refund to your original payment method within 5 business days after the returned item is received and approved.

Your bank or payment provider may require additional time before the funds appear. That settlement timing is outside BOMBÉ’s control.

For change-of-mind returns, original shipping charges and international duties, taxes, customs fees, brokerage charges, and similar third-party charges are not refundable by BOMBÉ.

EXCHANGES

Because BOMBÉ drops may be limited, exchange stock is not guaranteed.

If your preferred replacement is unavailable, we may offer another available option or a refund. Any price difference and applicable customer-paid exchange shipping must be settled before the replacement is sent.

12-MONTH BOMBÉ WARRANTY

The 12-Month BOMBÉ Warranty applies to pieces purchased new from BOMBÉ and requires proof of purchase.

It covers verified manufacturing faults affecting the construction or function of the piece for 12 months from delivery.

It does not cover normal wear, scratches, gradual finish wear, accidental damage, loss, misuse, improper storage, or damage caused by care outside BOMBÉ’s recommendations.

This commercial warranty is in addition to, and does not limit, any consumer-law rights that cannot be waived.