MADE TO BE WORN.
BACKED WHEN SOMETHING ISN’T RIGHT.
BOMBÉ jewelry is made to have presence — and it should hold up to being part of your life.
That’s why eligible BOMBÉ pieces are covered by our 12-Month BOMBÉ Warranty from the date of delivery.
If your piece develops a genuine make or assembly issue during that period, tell us. We’ll review it and make it right where the issue falls within this policy.
WHAT THE WARRANTY COVERS
Our 12-month warranty covers verified make or assembly faults that arise during normal use.
This may include issues involving a clasp, post, connection, setting, or component behaving in a way it reasonably shouldn’t under normal wear.
Each claim is reviewed individually because jewelry is worn differently by everyone.
WHAT ISN’T COVERED
BOMBÉ IS JEWELRY, NOT ARMOR.
Our warranty does not cover damage or changes caused by:
- normal wear over time
- scratches, dents, surface marks, or gradual finish wear
- accidental damage, drops, impact, bending, or crushing
- loss or theft
- improper use or storage
- repeated or excessive bending of cuffs, posts, or other components
- exposure to harsh chemicals, cleaning products, chlorine, salt water, perfume, cosmetics, or similar substances
- alterations, repairs, or modifications performed outside BOMBÉ’s authorized resolution process
- failure to follow our published care guidance
- natural changes to the appearance of jewelry that occur gradually through regular wear
Wear to gold finishes can vary depending on skin chemistry, lifestyle, frequency of wear, storage, and exposure to moisture or chemicals. Gradual finish wear from ordinary use is not considered a verified make or assembly fault.
IF YOUR PIECE ARRIVED DAMAGED
Tell us as soon as you can.
ARRIVED DAMAGED, INCORRECT OR NOT QUITE RIGHT?
If your order arrives damaged, incorrect, or with an immediate suspected fault, contact BOMBÉ as soon as possible after delivery.
Include your order number and clear photos of the piece and its packaging so we can review what happened.
If the issue is verified as something BOMBÉ is responsible for, we’ll own it and arrange an appropriate resolution.
HOW TO MAKE A WARRANTY CLAIM
Contact BOMBÉ with your:
- order number
- name
- description of the issue
- clear photographs or video showing the problem
We may ask for additional information if needed to properly assess the claim.
Please do not send your jewelry back before receiving return instructions from BOMBÉ.
WHAT HAPPENS AFTER WE REVIEW IT
If your claim is approved, BOMBÉ will offer an appropriate resolution based on the piece, the issue, availability, and applicable consumer law.
Depending on the circumstances, this may include a repair, replacement, exchange, refund, or another appropriate resolution.
Where an approved warranty claim requires the piece to be returned, BOMBÉ will provide return instructions and cover reasonable shipping costs associated with the verified fault.
Limited-drop pieces may not always be available for an identical replacement. If the original piece is no longer available, we’ll work with you on the most appropriate alternative.
PROOF OF PURCHASE
The BOMBÉ Warranty applies to genuine BOMBÉ products purchased through an authorized BOMBÉ sales channel.
We may require your order number or other proof of purchase before processing a claim.
The warranty period begins on the original delivery date and does not automatically restart when a replacement is provided, unless applicable law requires otherwise.
SECONDHAND & UNAUTHORIZED PURCHASES
We cannot verify the history, storage, handling, or authenticity of jewelry purchased from unauthorized sellers or through resale platforms.
Our commercial warranty therefore applies to the original BOMBÉ purchase and may not transfer to a subsequent owner unless BOMBÉ expressly agrees otherwise or applicable law requires it.
INTERNATIONAL ORDERS
The same 12-month BOMBÉ Warranty applies to eligible international orders.
Where an approved warranty claim requires return shipping, we’ll provide instructions based on your location and the nature of the issue.
Customs charges, duties, taxes, and other fees imposed independently by local authorities are outside BOMBÉ’s control.
YOUR LEGAL RIGHTS STILL APPLY
The 12-Month BOMBÉ Warranty is an additional commercial warranty.
It does not replace, reduce, or exclude rights that cannot legally be excluded under applicable consumer law.
If applicable law gives you greater or longer protection, those rights remain yours.
TAKE CARE OF YOUR BOMBÉ
A LITTLE CARE GOES A LONG WAY.
Normal water exposure is okay for BOMBÉ’s waterproof PVD finish, but unnecessary exposure to seawater, chlorine, harsh cleaning products, perfume, cosmetics, and prolonged chemical contact can affect the finish over time.
Store pieces separately where possible, avoid unnecessary impact or repeated bending, and treat sculptural forms with care.
For full guidance, see our Jewelry Care Guide.
SOMETHING OFF? TELL US.
We’d rather hear from you than have a BOMBÉ piece sitting unworn.
We’ll look at what happened, be clear about what’s covered, and when the issue is ours, we’ll own it.