THE IMPORTANT STUFF,
WITHOUT THE RUNAROUND.
We want getting your BOMBÉ to feel as good as putting it on. Here’s what to expect from dispatch to delivery, and what happens if something isn’t quite right.
SHIPPING
SHIPPING IN THE PHILIPPINES
FREE SHIPPING. NATIONWIDE.
Every BOMBÉ order.
Orders are typically delivered within 3–5 business days, depending on your location and courier conditions.
Once your order is on the way, we’ll send your tracking details so you can follow it to your door.
Delivery dates are estimates rather than guarantees. Weather, courier disruptions, public holidays, peak periods, and circumstances outside our control may occasionally cause delays.
INTERNATIONAL SHIPPING
BOMBÉ currently ships internationally to selected destinations.
Standard international shipping is ₱499.
International shipping is free on orders from ₱3,000.
Delivery timing varies by destination and may also be affected by customs processing.
We currently ship to:
Australia, Austria, Belgium, Canada, China, Croatia, Czechia, Denmark, Finland, France, Germany, Hong Kong, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, and Vietnam.
If your country isn’t listed, we don’t ship there yet.
DUTIES, TAXES & CUSTOMS
For international orders, import duties, taxes, customs charges, brokerage fees, and similar destination-country charges are the customer’s responsibility unless checkout specifically states that they are prepaid.
BOMBÉ does not control customs charges or customs processing times. Inspections or clearance requirements may delay delivery.
TRACKING
Where tracking is available, you’ll receive your tracking information once your order is on the way.
It can take a little time for the courier’s system to update after your shipping confirmation arrives.
If your tracking appears to have stopped moving for an unusual amount of time, contact BOMBÉ with your order number and we’ll help look into it.
CHECK YOUR ADDRESS
Please make sure your shipping information is complete and correct before placing your order.
If you notice an error, contact us as soon as possible. We’ll do our best to correct it before your order is handed to the courier, but changes may no longer be possible after that point.
BOMBÉ cannot be responsible for delivery problems caused by incorrect or incomplete shipping information supplied at checkout.
RETURNS & EXCHANGES
CHANGED YOUR MIND? THAT’S FINE.
Eligible BOMBÉ pieces may be returned within 30 days of delivery.
To qualify, the piece must be unworn, unused, in its original condition, in its original BOMBÉ packaging, and accompanied by proof of purchase.
Pieces showing signs of wear, scratches, perfume, makeup, alteration, accidental damage, misuse, or improper care may not be eligible for a change-of-mind return.
EARRINGS
For hygiene reasons, earrings are final sale for change-of-mind returns or exchanges.
This does not affect your rights if your earrings arrive damaged, incorrect, or with a verified fault, or where applicable consumer law provides otherwise.
SOMETHING’S NOT RIGHT?
Tell us.
DAMAGED, INCORRECT OR FAULTY ITEMS
If your order arrives damaged, incorrect, or with a suspected fault, contact BOMBÉ as soon as possible.
Please include your order number and clear photos of the piece and packaging so we can review what happened.
If the issue is verified as something BOMBÉ is responsible for, we’ll cover reasonable return or replacement shipping costs and arrange an appropriate resolution.
Depending on the circumstances, that may include a replacement, repair, exchange, refund, or another appropriate solution.
Certain verified make or assembly faults may also be covered by our 12-Month BOMBÉ Warranty.
HOW TO START A RETURN
Contact BOMBÉ before sending anything back.
Tell us your order number, which piece you’d like to return or exchange, and the reason.
Once your return is approved, we’ll send you the correct return instructions.
Please do not send pieces back before receiving return instructions from us.
RETURN SHIPPING
For change-of-mind returns, return shipping is the customer’s responsibility.
For change-of-mind exchanges, the original piece must be returned and the replacement shipped as a separate step. The customer is responsible for the applicable return and replacement shipping costs.
We recommend using a tracked service for your return. BOMBÉ cannot be responsible for a return parcel that is lost before reaching us.
If we sent the wrong piece, or your order arrived damaged or with a verified fault for which BOMBÉ is responsible, we’ll cover reasonable shipping costs associated with resolving it.
REFUNDS
Once your return reaches us, we’ll inspect it before approving the refund.
Approved refunds are issued to your original payment method within 5 business days after the return is received and approved.
Your bank or payment provider may take additional time to reflect the refund after we issue it.
For change-of-mind returns, original international shipping charges are generally not refundable except where applicable consumer law requires otherwise.
Import duties, taxes, customs charges, brokerage fees, and similar amounts paid directly to customs authorities or couriers are not refundable by BOMBÉ because those charges were not collected by us.
EXCHANGES
Want another size or a different piece? Contact us within the 30-day return window and we’ll check availability.
BOMBÉ drops may be limited, so replacement stock isn’t guaranteed.
If your preferred piece is unavailable, we may offer another available option or a refund.
Any price difference between exchanged pieces must be settled before the replacement is sent.
NORMAL WEAR
BOMBÉ is made to be worn. That also means your jewelry can naturally change with time and use.
Normal wear, scratches, finish wear, accidental damage, misuse, improper storage, alterations, repeated bending, and damage caused by improper care are not treated as verified make or assembly faults.
For eligible make or assembly faults, see our 12-Month BOMBÉ Warranty.
QUESTIONS? TALK TO US.
If something’s off, tell us.
We’ll be clear about what we can do — and when the issue is ours, we’ll own it.